Jan 2016 - Present

Creative Consultant. Product experience designer and creative producer, enterprise, services, products, services and mobile applications. Full time, Part time and Contract.

Chegg Inc., Santa Clara, CA Part time, remote 

SOE/Learning Programs Content Reviewer, Chegg Skills Quality Operations. 

UI/UX Design program educator, careers advisor and live technical coach, directly engaged with hundreds of design students across multiple educational formats, including live video, 1:1 mentor sessions, coaching, live instruction; grading and assessments.

Feb 2019 - June 2019

Gulfstream Aerospace, Savannah, GA

Research, analytics, design and implementation of operations solutions for use by aviation manufacturing engineers, test pilots, and flight operations. Project details under strict NDA.

January 2018 - January 2019

Mosiac Thought Leadership, Fort Lauderdale, FL

Fully remote, consulting partner for various start-up initiatives in the healthcare and mental health industries. Projects under strict NDA.

January 2016 - January 2017

USAA, San Antonio, TX - Creative Producer (1-year contract)

Experience designer for USAA’s ‘new brand’ banking experience to include new target market experience conversion. Led and coordinated design process, research, testing, development and analytics for next-generation & personalization of USAA mobile banking. New and existing design and reviews process coordinator / lead for USAA’s internal, marketing and analytics team sites and the Agile-ACE training site.

Jan 2015 - June 2015

Phenomenon, Los Angeles, CA - Experience Designer (6-month contract)

Contract / team-effort discovery, ideation, customer journey, wire-framing and prototype for a Los Angeles-based design agency servicing INC-500 clients worldwide. Research, ideation, customer journey, wire-framing & prototyping for an home mortgage services application. Resulted in two new user-centered features, new flows, enhancements and re-face/fresher visual design. 

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Jan 2014 - June 2015

Manzama LLC, Bend, OR - Creative Producer, Experience Design

Re-architected for whole-product solution, simplicity, usability, aesthetics, activity flow optimization, readability and discoverability. Streamlined flows for querying, researching and customizing large-scale published media streams used by my legal, medical and industrial researchers. Product was launched and publicly traded within two years of inception.

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Jan 2014 - June 2015

Shark Diver™ LLC, San Diego, CA - Creative Producer

Designed and implemented conversions around the core services – direct booking of diver excursions, eco-tours, shark research expeditions and marine life conservation efforts, Championed new-evolution beyond a simple dive excursion booking tool towards involving clients in ‘the story’, the mission, partnerships and marine life preservation efforts.

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Cornell University / Samuel Johnson Graduate School of Management
Post-graduate certification, Product Management, 2021
Post-graduate certification, Digital Marketing, 2019

 

University of California, Irvine
Post-grad certification, Interaction Design & Information Architecture, 2000
 

University of Maryland, Baltimore (UMB)
BA, Creative Writing

 

Maryland Institute of Art / Cleveland Institute of Art

Three years of study, with paid 2 year apprenticeship in communication design at Imagery, Inc, Columbia, MD

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