UX DESIGNER / LEAD UX ARCHITECT/TEAM LEAD
LabCorp Information Systems Group

• Lead producer across multiple teams and projects to design digital visualization for customized enterprise, portal and mobile application tools – Pathways™, Pathways Virtual Image, LabCorp: Patient™ and IRIS™ (Integrated Results Information System).

• As newer projects emerged, grew the creative team to 10 designers.  Partnered with UX and integration teams at Microsoft and Microsoft HealthVault™ to combine clinical laboratory test delivery solutions.

• Championed the full life cycle of digitally enabled lab test resulting by integrating all the related tools: order entry, pathology test resulting; generating lab reports and billing; healthcare provider order entry; and direct-to-patient lab test results delivery for ‘Right to Access’ in 28 states.  

• Designed and produced a new branded mobile patient portal solution; significantly improved pathology case productivity, ease of use.

• Drastically shortened the timeline from test order to delivery,and ultimately, the ability for healthcare providers and physicians to provide quality care to the patients they serve. 

INTEGRATED ONCOLOGY (Formerly US LABS)

Irvine, CA 2008-2009

UX DESIGN CONSULTANT FTE

• Evangelized and implemented user centered design process (UCD) for US LABS anatomic pathology applications used to diagnose and provide treatment options for cancer, lymphoma, urology, and dermatology, and end-to-end pathology results reporting.

• Collaborated with the Head Medical Director and members of her staff to conduct user studies, interviews, gather user feedback, and maintain a build-through-relationship approach throughout the design process. 

• Championed the efforts to adopt newer, technologically advanced systems (bar coding, voice recognition, test process continuity, etc.) 

• Seamlessly transitioned clinical laboratory technicians to a faster, more efficient workflow

• Reduced test results turnaround time from two weeksto 5-7 days.